Support Thyme

At Thyme Technologies our dedicated consultants are committed to our customers and ensuring that their software is running smoothly at all times.

All our consultants are equipped with extensive and in-depth knowledge of the range of products we offer and support, including Sage, Microsoft Dynamics Business Central, and Xero.

What sets our consultancy team apart is their commitment to continuous learning and improvement. We invest in their professional development to ensure they stay up-to-date with the latest industry trends and product advancements. This dedication allows us to maintain not only the highest standards in our business practices but also to provide you with the most comprehensive support and guidance.

Whether your needs involve technical support, installation assistance, complete implementation support, or training sessions, you can trust that our team is fully prepared to assist you. We understand that every client is unique, and our consultants are well-prepared to tailor their expertise to meet your specific requirements. This commitment to excellence is at the core of everything we do, ensuring that you receive world-class service and support every step of the way.

At Thyme, we understand that your accounting software needs may vary, which is why we offer two distinct and flexible support services to cater to your preferences and requirements: Onsite Support and Remote Support.

Onsite support

Our Onsite Support service is designed for those who prefer a hands-on, in-person approach to solving their accounting software challenges. With Thyme’s Onsite Support, you can expect:

Personalized Assistance: A Thyme expert will physically come to your location to provide tailored support. This allows for a deeper understanding of your unique software issues and ensures that solutions are aligned with your specific needs.

Setup and Troubleshooting: Whether you need assistance with initial software setup, resolving complex issues, or optimizing your software for maximum efficiency, our onsite support team is equipped to handle it all.

Real-time Interaction: Onsite support provides real-time communication, allowing you to ask questions, seek guidance, and receive immediate assistance as needed.

Call Center

Thyme’s Remote Support service is designed for clients seeking quick and convenient solutions from the comfort of their location. Here’s what you can expect with Remote Support:

Efficiency: Our remote support team is just a click or phone call away. You’ll receive prompt assistance without the need for onsite visits, making it a highly efficient option.

Troubleshooting: We can troubleshoot software issues, guide you through setup procedures, and provide expert advice remotely. This option is particularly useful for resolving common software challenges swiftly.

Flexibility: Remote support offers flexibility in terms of timing and location, making it an ideal choice for clients with busy schedules or those who prefer a virtual support experience.

Get in touch with us

NEW ZEALAND

Phone: +64 9 476 4428

Email: info@thymetech.net

Email: support@thymetech.net

Email: sales@thymetech.net

SOUTH AFRICA

Phone: 086 111 3715 | 086 110 1616

Email: info@thymetech.co.za

Email: support@thymetech.co.za

Email: sales@thymetech.co.za