Comprehensive Business Solutions Support Services
A Dedicated Team of Experts: Call Center Support, Consultants, SQL Specialists, and Developers Ready to Tailor Solutions to Your Business Needs.
Your Partner in Business Solutions
Thyme Technologies is a trusted business solutions provider in New Zealand with branches in Australia, Johannesburg, Durban and Cape Town. While we started with a strong focus on Sage products, our New Zealand branch has expanded to support a diverse range of software, including Microsoft Dynamics 365 Business Central, Wiise, Sage, Xero, and many third-party products like eKnowtion, Dynaway, Continia and NaviPartner.
Our team of support consultants, SQL specialists, software developers, and customer care experts brings years of experience to every solution we deliver. Whether you’re a Sage user, a Microsoft Business Central enthusiast, or working with third-party applications, we are here to ensure your business thrives.
We offer comprehensive support and training across multiple product suites, including:
- Microsoft Dynamics 365 Business Central
- Wiise
- Sage 200 Evolution
- Sage 50 Pastel Partner
- Sage Accounts
- Xero Accounting Software
- Third-party solutions like, NaviPartner, Dynaway, Continia and eKnowtion
Our support services cover everything from setup and implementation to ongoing maintenance, upgrades, and software customization. We also provide Service Level Agreements (SLAs) for prioritized and scheduled support, ensuring peace of mind throughout your business journey.
“Proactive Support: More than just fixing issues—we work to prevent them before they impact your business.”
— Mathew Bland, Managing Director – Thyme Technologies New Zealand
How We Support You
Our support services are tailored to the unique needs of every client, whether remote or on-site. We provide flexible options to keep your systems running smoothly, no matter your location or requirements.
Remote Support
Our team can securely log in to your systems to quickly resolve issues, provide training, or perform maintenance. This ensures minimal downtime and efficient troubleshooting.
On-Site Support
For more complex installations or issues that benefit from in-person assistance, our consultants are available to visit your office for hands-on support.
Benefits of Working with Thyme Technologies
Reliable Ticketed Support System
Every request is tracked and managed by dedicated administrators, ensuring no query is left unresolved.
Fast and Efficient Response Times
Our SLAs guarantee prioritized support and scheduling tailored to your needs.
Expertise Across Multiple Software Platforms
From Sage to Business Central, Xero, and third-party integrations, our team ensures seamless software upgrades and smooth transitions.
Customized Solutions for Every Business
We provide tailored solutions, including custom fields, scripts, triggers, and reports, to meet your unique operational requirements.
Diverse Product Knowledge
Our consultants bring expertise not only in finance and payroll but also in third-party applications and ERP systems, ensuring holistic support for your business.
Why Choose Thyme Technologies New Zealand?
Professional, Expert Support When You Need It
At Thyme Technologies, we provide high-quality, expert support for businesses using Sage, Microsoft Business Central, Xero, and third-party solutions. So why us?
- Proven Expertise: With decades of experience, we’ve mastered support across diverse platforms, from troubleshooting to large-scale implementations.
- Comprehensive Training: Our team provides in-depth training to ensure your team can maximize productivity.
- Innovative Solutions: We develop custom add-ons, reports, and integrations, ensuring your software evolves alongside your business.
- Long-Term Partnership: Thyme Technologies is invested in your success, offering scalable solutions and ongoing support tailored to your needs.
Our billable support services ensure you receive professional assistance from specialists who understand your software and industry. With SLAs, we offer discounted rates, faster response times, and scheduled assistance for maximum efficiency.
Contact Thyme Technologies New Zealand today to see how we can support your business with tailored solutions, no matter the platform.